Transforming Patient Experience with JustCall’s Voice and SMS Platform

In the ever-evolving landscape of healthcare, effective communication plays a pivotal role in delivering quality patient care. JustCall stands at the forefront of this transformation, offering a comprehensive voice and SMS platform designed to enhance patient experience.

By integrating advanced communication solutions, it enables healthcare providers to engage with patients more effectively, ensuring timely and personalised care.


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Timely Communication

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The platform is designed to facilitate timely and efficient communication between healthcare providers and patients. Through its robust voice and SMS capabilities, JustCall ensures that critical information is conveyed promptly, reducing the risk of miscommunication and enhancing overall patient satisfaction.

Importance of Prompt Responses and Updates in Healthcare

In healthcare, timely communication is essential for several reasons:

  • Patient Safety: Quick dissemination of information, such as test results or treatment plans, can significantly impact patient outcomes.
  • Patient Satisfaction: Prompt responses to patient inquiries and timely updates help build trust and improve patient experience.
  • Operational Efficiency: Efficient communication reduces the administrative burden on healthcare staff, allowing them to focus more on patient care.

Examples of Timely Communication

  • Appointment Reminders: Its automated SMS reminders help reduce no-shows by sending patients timely notifications about upcoming appointments. This not only improves clinic efficiency but also ensures patients receive the care they need on time.
  • Test Results: With JustCall, healthcare providers can quickly inform patients about their test results through secure voice calls or encrypted SMS messages. This rapid communication helps in the timely management of patient conditions.
  • Follow-Up Instructions: After consultations or procedures, JustCall allows you to send detailed follow-up instructions via SMS. This ensures patients have clear and immediate access to important care information, which is crucial for their recovery and adherence to treatment plans.


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Personalised Patient Interactions

Benefits of Personalised Communication through Voice and SMS

Personalised communication in healthcare significantly enhances the patient experience by addressing individual needs and preferences. JustCall’s voice and SMS platform allows you to tailor your interactions with patients, ensuring more meaningful and effective communication.

Enabling Customisations of Messages with JustCall

JustCall enables healthcare providers to customise messages based on patient history and preferences. Here’s how it works:

  • Patient History Integration: By integrating with electronic health records (EHR) and CRM systems, JustCall allows providers to access patient history and personalise communication accordingly.
  • Preference-Based Messaging: Patients can receive communications in their preferred format—whether through voice calls, email, or SMS—ensuring they are comfortable and engaged.
  • Automated Personalisation: Automated messages, such as appointment reminders and follow-up instructions, can be personalised with the patient’s name, specific appointment details, and tailored health advice.

Impact of Personalised Care on Patient Satisfaction and Engagement

  • Enhanced Patient Trust: Personalised communication fosters a sense of care and attention, which helps build trust between patients and healthcare providers.
  • Improved Engagement: When patients receive tailored information relevant to their health, they are more likely to engage with their care plans and follow medical advice.
  • Higher Satisfaction Rates: Tailored interactions contribute to a better overall patient experience, leading to higher satisfaction rates and improved patient loyalty.

Voice Solutions for Direct Interaction

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Role of Voice Communication in Patient Care

Voice communication remains a critical component of patient care, providing a direct and personal touch that SMS and other digital communications cannot always achieve. JustCall’s voice solutions enhance this aspect of care by offering features that streamline and improve voice interactions.

Features of JustCall Voice Solutions include but not limited to:

  • Intelligent Call Routing: Intelligent call routing ensures that patient calls are directed to the appropriate healthcare provider or department, reducing wait times and improving efficiency.
  • Automated Call Handling: Automated systems can manage routine calls, such as appointment confirmations and cancellations, freeing up staff to handle more complex patient inquiries.
  • Real-Time Call Transcriptions: During voice calls, real-time transcriptions allow providers to focus on the conversation while simultaneously creating accurate records of the interaction. This feature is particularly useful for follow-ups and maintaining detailed patient records.

Examples of Voice Communication in Patient Care

  • Direct Patient-Provider Interactions: Through direct voice communication, providers can discuss test results, treatment plans, and other critical information with patients in a more personal and immediate manner.
  • Emergency Consultations: In urgent situations, voice calls allow for rapid, real-time consultations between patients and healthcare providers, facilitating quick decision-making and action.
  • Follow-Up Calls: Post-visit follow-up calls provide an opportunity for you to check on patient progress, address any concerns, and reinforce treatment plans, ensuring continuity of care.

By leveraging JustCall’s advanced voice solutions, healthcare providers can maintain direct and effective communication with their patients, enhancing the overall care experience.


SMS Solutions for Convenience

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Convenience of SMS Communication for Patients

SMS communication offers unparalleled convenience for patients, providing a quick and accessible way to receive important information and stay connected with their healthcare providers.

Features of JustCall SMS Solutions

  • SMS Reminders: Automated reminders for appointments, medication schedules, and follow-up visits help patients stay on track with their healthcare plans. This reduces missed appointments and improves adherence to treatment protocols.
  • Notifications: Patients can receive real-time notifications about test results, prescription readiness, and health alerts, ensuring they are always informed.
  • Two-Way Messaging: JustCall allows for two-way SMS communication, enabling patients to easily ask questions, request prescription refills, or confirm appointments. This interactive feature enhances patient engagement and satisfaction.

Ease of Use and Accessibility

  • Quick Updates: SMS messages are delivered instantly, making it an ideal channel for quick updates and confirmations.
  • High Accessibility: Most patients have access to mobile phones and are familiar with texting, making SMS a universally accessible form of communication.
  • No Need for Internet: Unlike email or app-based notifications, SMS does not require an internet connection, ensuring that patients can receive messages anytime, anywhere.


Integrated Voice and SMS for Comprehensive Care

Creating a Seamless Communication Experience

Integrating voice and SMS communication on one platform like JustCall provides a seamless and cohesive experience for both patients and healthcare providers.

Benefits of Unified Communication Channels

  • Centralised Management: Having all communication channels unified on one platform simplifies management and ensures that no messages or calls are missed. You can easily track all interactions in one place.
  • Consistent Messaging: Consistent and coordinated communication across both voice and SMS channels ensures that patients receive clear and reinforced messages, improving their understanding and compliance.
  • Enhanced Patient Follow-Through: The integration helps ensure that patients receive timely reminders and follow-ups through their preferred communication method, increasing the likelihood of follow-through on medical advice and appointments.

Positive Impact on Patient Adherence

  • Increased Adherence to Care Plans: By receiving consistent reminders and follow-up messages, patients are more likely to adhere to their care plans, resulting in better health outcomes.
  • Improved Patient Satisfaction: A seamless communication experience reduces patient frustration and increases satisfaction, as they feel more connected and cared for by their healthcare providers.


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JustCall’s integrated Voice and SMS platform offers numerous benefits for transforming patient experience:

  • Enhanced Personalisation: Tailored communications based on patient history and preferences improve engagement and satisfaction.
  • Timely Updates: SMS and voice solutions ensure that patients receive timely reminders, notifications, and follow-up messages.
  • Streamlined Communication: The integration of voice and SMS channels on one platform provides a seamless and efficient communication experience.
  • Increased Adherence: Consistent and timely communication enhances patient follow-through and adherence to care plans, leading to better health outcomes.

In conclusion, we encouraged you to leverage JustCall’s comprehensive communication tools to enhance and personalise patient care, ensuring a higher level of patient satisfaction and improved healthcare delivery. Start Free Trial →


Further Reading:


Top 5 Benefits of Using JustCall for Small Businesses

Integrating JustCall with Your Existing CRM for Better Customer Insights

JustCall vs. Traditional Phone Systems: Why Cloud is the Future

Boost Healthcare Team Performance with JustCall’s Analytics and AI Coaching

Secure and Reliable Patient Communications with JustCall’s HIPAA-Compliant Platform

Streamline Healthcare Operations with JustCall’s Unified Communication Tools

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