NextivaONE App Review |2023|

VoIP for small business

Welcome to the world of NextivaOne – your all-in-one solution for streamlined business communication!


In today’s fast-paced digital era, effective communication is the backbone of any successful organization.

Whether you’re a small business, a remote team, or a customer service-driven enterprise, NextivaONE has got you covered with its powerful unified communications app.


What is NextivaOne?


NextivaOne is a cloud-based unified communications platform that combines business phone service, video conferencing, team messaging, and more into a single, easy-to-use interface.

It’s designed to help businesses of all sizes communicate and collaborate more effectively, both internally and with customers.

It is a powerful unified communications platform that can help businesses of all sizes communicate and collaborate more effectively.

It’s easy to use, affordable, and scalable, making it a great choice for businesses of any size.


Importance of Effective Business Communication

Communication is the lifeline of any business, and its efficiency can make or break your company’s success. In this highly competitive landscape, where customer expectations are soaring, and teams are scattered across various locations, having a robust communication system in place is non-negotiable.

1. Enhancing Collaboration and Productivity

Effective business communication fosters seamless collaboration among team members. When everyone is on the same page, it becomes easier to share ideas, exchange information, and work towards common goals.

With NextivaOne, you can bid farewell to scattered communication channels, as it brings all communication tools under one roof – making collaboration effortless and productivity skyrocket.

2. Building Strong Customer Relationships

Customers are the lifeblood of any business, and providing them with exceptional service is paramount.

NextivaOne App empowers your customer service teams with top-notch features, such as VoIP calling and video conferencing, enabling them to deliver personalized support promptly.

Happy customers mean loyal customers, and that’s precisely what NextivaOne helps you achieve.

3. Embracing the Power of Video Conferencing

Face-to-face interactions are invaluable, even when teams are miles apart. With NextivaOne’s crystal-clear video conferencing capabilities, you can conduct virtual meetings that feel just as engaging as in-person gatherings.

Say goodbye to missed opportunities due to travel constraints, and say hello to efficient video meetings that save time and resources.


Read Also: Yealink VC800 a high-Definition audio and video conferencing phone for medium to large size rooms.


4. Streamlining Mobile Communication

In today’s on-the-go business landscape, mobility is key. NextivaOne’s mobile app ensures that you and your team can stay connected wherever you are.

Make calls, send texts, or host video conferences, all from the palm of your hand. No longer will you miss important business calls or messages because you’re away from your desk.


5. Cost-Effectiveness and Scalability

For any business, controlling costs is a major concern. Nextiva all-in-one software addresses this by offering a cost-effective and scalable solution.

Traditional phone systems often come with hefty setup and maintenance fees, but with Nextiva’s cloud-based app, you can say goodbye to those expenses.

Scale up or down as your business demands, and only pay for what you need.


 NextivaOne App Features and Benefits


1. Unified Communications Platform

Experience the power of Nextiva’s unified communications platform that brings all your communication tools together in one seamless interface.

Say goodbye to juggling multiple applications and hello to a centralized hub that enhances team collaboration and productivity.

From making calls to sending messages and hosting video conferences, this app empowers your workforce to communicate efficiently, irrespective of their physical location. These include:

  • Centralized Document Sharing: With NextivaOne, collaboration reaches new heights as you can now share and access important documents and files from a centralized location. No more digging through endless emails or shared folders – everything you need is right at your fingertips, streamlining workflows and saving valuable time.


  • Automated Customer Surveys: Gather invaluable customer feedback effortlessly by leveraging the software automated survey feature. After a customer interaction, the app automatically sends out surveys, giving your business real-time insights into customer satisfaction and preferences. This valuable feedback helps you fine-tune your services and improve customer experiences.


  • Customer Notes and Conversations Sharing: Building strong customer relationships is at the heart of successful businesses. Nextiva all-in-one application enables you to share customer notes and conversations across your organization, ensuring everyone is on the same page when dealing with clients. This seamless information sharing nurtures deeper customer connections and empowers your team to provide personalized support.


  • Omni-Channel Customer Engagement: In today’s diverse communication landscape, customers expect to engage with businesses in their preferred medium. Nextiva simplifies this by offering phone, SMS, chat, and email support all within one platform. No more toggling between different apps – deliver exceptional customer service from a unified interface.


2. VoIP Calling

Embrace the cost-effective and crystal-clear voice communication provided by NextivaOne’s VoIP calling.

Traditional phone systems often come with hefty expenses, but with Nextiva’s cloud-based VoIP, you can save money while enjoying enhanced call quality and a range of calling features.

3. Text Messaging

With NextivaOne’s text messaging capabilities, take your communication beyond phone calls and emails. Send and receive texts from the same unified platform, making it easy to stay in touch with clients and colleagues on the go.

4. Video Conferencing

Experience face-to-face interactions no matter where you are with this software video conferencing feature. Host virtual meetings, conduct team huddles, or connect with clients in real-time, all with the ease and convenience of NextivaOne.


5. Mobility and Accessibility

Stay connected and productive with software mobility and accessibility features. Whether you’re at your desk or on the move, the app is available on both desktop and mobile devices, allowing you to communicate seamlessly from anywhere.


6. Cost-Effectiveness

One of the most compelling benefits of this application is its cost-effectiveness. By adopting a cloud-based communication app, you can significantly reduce the number of applications needed, leading to cost savings.

Additionally, NextivaOne’s scalability ensures that you only pay for what you need, making it a smart investment for businesses of all sizes.


 How to Use NextivaOne App


 Setting up an account (Getting started with NextivaOne)


Let’s get you started on your journey to seamless communication and collaboration. Follow these steps to set up your NextivaOne account and begin experiencing the power of unified communications.

1. Logging in:

Visit and click on “Login” at the top to access NextOS.
Enter your Nextiva username and password, and click “Sign In.” If you forgot your credentials, don’t worry; you can easily retrieve them by clicking here.

If you don’t have an account yet, you can create one here in just a few minutes.


2. Downloading the desktop and mobile app:

From the NextOS home page, you have the option to download the NextivaONE desktop app or access the web version.
Click here to instantly install the desktop app ( for windows 10 & newer ) or click here to download the mobile app.

For iphone and ipad users please click here to download the mobile app on the apple store.

For system requirements, click here to ensure your devices are compatible.


3. Importing contacts:

Save time by importing your business contacts from Google or Office 365 to Nextiva.
Click on “Contacts,” then select “Add Contact” and “Add multiple business contacts.
Choose Google Contacts or Office 365, sign into your account, and easily import your contacts.

You can also decide whether to keep the contacts private or make them visible to all teammates. Click “Import contacts” when you’re ready.


4. Integrate your calendar:

Schedule and manage your meetings and calendar events seamlessly from NextivaONE using NextOS Calendar, Google Calendar, or Outlook.

To learn how to integrate with Google Calendar or Outlook, click here.


 Navigating the user interface


Now that you have set up your NextivaONE account, let’s take a tour of the user interface.

Familiarize yourself with the intuitive layout and easy-to-use features that make communication a breeze.

To navigate the user interface, you can use the left-hand menu bar. This menu bar contains links to all of the major features of NextivaOne, including:

Dashboard: This is the main home screen of NextivaOne, and it provides a quick overview of your account activity.
Phone: This section allows you to manage your phone system, including features like call forwarding, voicemail, and caller ID.

Video: This section allows you to manage your video conferencing capabilities, including creating and joining meetings.
Chat: This section allows you to chat with other users of NextivaOne, both inside and outside of your organization.
Contact Center: This section allows you to manage your contact center, including features like call routing, voice recording, and analytics.
Settings: This section allows you to configure

your NextivaOne account, including your contact information, password, and notification settings.
In addition to the left-hand menu bar, you can also use the search bar to find specific features or settings.

Here are some tips for navigating the user interface of NextivaOne:

Use the left-hand menu bar to quickly access the features you need.

Use the search bar to find specific features or settings.
Take advantage of the tutorials and help documentation to learn more about NextivaOne.
If you get stuck, contact Nextiva support for assistance.

Making and receiving calls

With NextivaONE, making and receiving calls is simple and efficient. Stay connected with your team and clients with just a few clicks.

Note: To learn how to make and receive calls using NextivaONE, click here for a comprehensive guide.

Sending and receiving texts

Text messaging is a convenient way to communicate in real-time. With NextivaONE, you can send and receive texts directly from the app.

For detailed steps on how to send and receive texts using NextivaONE, click here.

Hosting Video Conferences

Bring your team together no matter where they are with NextivaONE’s video conferencing feature. Host virtual meetings and engage face-to-face for effective collaboration.

To learn how to host video conferences with NextivaONE, click here for a step-by-step guide.


 NextivaONE App for Small Businesses


As a small business owner, you understand the importance of efficient communication and collaboration.

NextivaONE offers tailored solutions specifically designed to meet the unique needs of small businesses.

With this application, you can bid farewell to the complexity of managing multiple communication tools and embrace a unified platform that streamlines your business communication processes. Here are some key features:

  • Scalability: This software grows with your business. Whether you have a small team or are rapidly expanding, the app adapts to your changing needs without compromising on performance.
  • Cost-Effectiveness: Every penny counts for small businesses. NextivaONE’s cloud-based nature eliminates the need for expensive hardware and maintenance, allowing you to enjoy cost savings while accessing enterprise-grade communication features.
  • Ease of Use: NextivaONE’s user-friendly interface ensures that your team can quickly adapt to the platform, minimizing the learning curve and maximizing productivity.

Benefits of NextivaONE for Small Business Communication


NextivaONE offers a plethora of benefits that cater specifically to the communication needs of small businesses.

  1. Streamlined Communication: They centralizes all communication channels, including voice, text, and video, enabling seamless interactions both within your team and with customers.
  2. Enhanced Customer Service: With features like automated customer surveys and customer notes sharing, this app empowers your small business to deliver personalized and top-notch customer service.
  3. Mobility and Accessibility: Its mobile app ensures that your team can stay connected and productive while on the move, enabling efficient communication from any location.
  4. Business Continuity: With its cloud-based infrastructure, your small business remains operational even during unforeseen events, ensuring business continuity and customer satisfaction.

Real-Life Use Cases and Success Stories
Learn from real-life small businesses that have leveraged NextivaONE to transform their communication and achieve remarkable success.

1. Apex Technology Group:

Apex Technology Group is a managed IT services provider in Austin, Texas. They used NextivaONE to improve their customer service and communication with their employees. As a result, they were able to increase their customer satisfaction by 15% and reduce their employee turnover rate by 10%.


2.Savvy Home Buyers:

Savvy Home Buyers is a real estate company in San Francisco. They used NextivaONE to improve their communication with clients and their agents. As a result, they were able to close more deals and increase their sales by 10%.


3. The Learning Experience

The Learning Experience is a children’s education company with over 200 locations nationwide. They used NextivaONE to improve their communication with parents and staff. As a result, they were able to reduce their no-show rate by 5% and improve their staff morale by 10%.


 NextivaONE App for Remote Teams


In today’s work landscape, remote teams are becoming more prevalent. NextivaONE provides remote teams with the tools they need to communicate and collaborate effectively, regardless of their geographical locations.

  • Virtual Meetings: The video conferencing feature enables remote teams to hold virtual meetings, fostering face-to-face interactions that enhance team cohesion and productivity.
  • Real-Time Messaging: Text messaging within the application ensures instant communication and quick decision-making, even when team members are dispersed.

Features that Enhance Remote Work Productivity


This all in one software empowers remote teams with a range of features designed to enhance productivity and efficiency.

  • Document Sharing: With centralized document sharing, remote teams can collaborate on projects seamlessly and access files from any location.
  • Task Management: NextivaONE’s workflow automation capabilities simplify task assignments and progress tracking, ensuring remote teams stay on top of their projects.


 NextivaONE App for Sales and Customer Service Teams

For sales teams, effective communication is the key to success. NextivaONE equips sales professionals with the tools they need to enhance communication both internally and with customers, leading to improved customer interactions and increased sales.

  • Real-Time Collaboration: NextivaONE’s text messaging and video conferencing features enable sales teams to communicate with each other in real-time, facilitating quick decision-making and problem-solving.
  • CRM Integration: This software seamlessly integrates with popular Customer Relationship Management (CRM) systems, such as Salesforce and HubSpot. This integration ensures that sales teams have access to customer data and insights, enabling personalized and targeted customer interactions.
  • Automated Follow-Ups: Sales teams can set up automated follow-up reminders and customer surveys, ensuring that no lead falls through the cracks and that customer feedback is promptly collected.

CRM Integration and Other Useful Features

This all-in-one solution goes beyond just communication to provide sales and customer service teams with a suite of valuable features that enhance productivity and efficiency.

  1. CRM Integration: As mentioned earlier, Nextiva integrates with leading CRM systems, streamlining customer interactions and helping sales and customer service teams stay organized.
  2. Call Analytics: Nextiva offers call analytics and reporting, providing valuable insights into call volumes, call duration, and customer interactions. These analytics enable teams to optimize their sales and service strategies for better results.
  3. Voicemail Transcription: With this application, voicemails are transcribed and delivered as text messages or emails, ensuring that important messages are never missed and can be addressed promptly.

NextivaONE App vs. Competitors

In the ever-growing market of cloud-based communication apps, NextivaONE stands out as a comprehensive and powerful solution for businesses.

Let’s compare NextivaONE with other competitors in the market. Please click here to read the full review.

User-Friendly Interface:

NextivaONE’s intuitive user interface makes it easy for teams to quickly adopt and utilize the app without extensive training, giving it an edge over some more complex competitors.

Feature Set:

NextivaONE offers a rich feature set, including unified communications, CRM integration, call analytics, and more, all in one platform. This comprehensiveness sets it apart from competitors that may offer fragmented solutions.

What makes NextivaONE Unique?


NextivaONE’s unique selling points make it a top choice for businesses looking to elevate their communication and collaboration.

  • All-in-One Solution: NextivaONE’s ability to provide a unified platform for various communication channels, CRM integration, and valuable features streamlines workflows, making it a versatile and time-saving solution.
  • Scalability: NextivaONE is designed to scale with your business, accommodating both small teams and large enterprises, ensuring a seamless growth journey.
  • Cost-Effectiveness: NextivaONE’s cloud-based nature eliminates the need for expensive hardware, making it a cost-effective solution without compromising on quality.


 How NextivaONE App Saves Money

Voice over Internet Protocol (VoIP) technology lies at the heart of NextivaONE’s cost-effectiveness. By leveraging the internet to make and receive calls, businesses can significantly reduce their communication expenses.

Traditional phone systems often incur hefty charges for long-distance calls and international dialing.

With VoIP, these costs are drastically reduced or eliminated altogether, making it an economical choice for businesses with global connections. Here’s how:

  • Savings on Long-Distance Calls: NextivaONE allows businesses to make long-distance calls at a fraction of the cost charged by traditional telephone providers. Whether it’s reaching out to international clients or connecting with remote teams, VoIP ensures you save on long-distance communication expenses.
  • No Need for Costly Hardware: Unlike traditional phone systems that require expensive hardware installations, VoIP operates over the internet. This means no significant upfront investment in hardware, resulting in cost savings for businesses, particularly startups and small enterprises.

Reducing Communication Expenses for Businesses

NextivaONE is a comprehensive communication solution that helps businesses cut costs in multiple ways, resulting in significant savings.

  • Consolidating Communication Tools: By bringing voice, text, and video communication together in one app, NextivaONE eliminates the need for businesses to invest in multiple applications, reducing software expenses.
  • No Need for On-Premises Equipment: NextivaONE’s cloud-based nature means there’s no need for costly on-premises equipment or maintenance. The burden of managing physical infrastructure is lifted, translating to reduced operational costs.
  • Lowering Travel Expenses: With NextivaONE’s robust video conferencing capabilities, businesses can conduct virtual meetings, reducing the need for travel expenses, saving time, and contributing to a greener environment.
  • Cost-Efficient Collaboration: NextivaONE’s centralized document sharing and real-time messaging features promote seamless collaboration, minimizing communication gaps and errors that could incur additional costs.

Return on Investment (ROI) for Adopting NextivaONE

NextivaONE’s cost-saving benefits translate into a substantial return on investment for businesses of all sizes.

  1. Increased Productivity: By streamlining communication and collaboration, NextivaONE enhances team productivity, enabling employees to focus on core tasks, resulting in higher output and efficiency.
  2. Enhanced Customer Satisfaction: With NextivaONE’s customer-centric features, businesses can provide personalized and prompt customer service, leading to increased customer loyalty and repeat business.
  3. Time Savings: The ease of use and accessibility of NextivaONE save valuable time for teams, allowing them to allocate resources more efficiently and focus on achieving business goals.



Final Thoughts


NextivaONE is more than just a communication app; it’s a game-changer for businesses looking to optimize their communication and collaboration efforts.

The app’s key features, such as unified communications, VoIP technology, text messaging, video conferencing, and mobility, create a seamless and efficient communication experience for teams and customers alike.

By integrating with popular CRM systems, it empowers businesses to provide personalized and top-notch customer service, leading to increased customer satisfaction and loyalty.

For small businesses, NextivaONE emerges as a tailor-made solution, offering cost-effectiveness, scalability, and a user-friendly interface.

The app’s ability to consolidate communication tools and streamline workflows makes it the ideal choice for small enterprises seeking to enhance productivity without breaking the bank.


Take Action now 

Now that you’ve discovered the power of NextivaONE in revolutionizing business communication, it’s time to take the leap and experience its benefits firsthand.

Embrace the cost-saving advantages of VoIP technology, consolidate your communication expenses, and enjoy the impressive return on investment that comes with adopting NextivaONE.

Whether you’re a small business, a remote team, or a customer service-driven enterprise, this software is your gateway to enhanced communication and better business outcomes.

Don’t miss out on the opportunity to elevate your business communication to new heights – try NextivaONE today and unlock the potential for success!

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