How to Make Unlimited Calls in North America with Nextiva [2023]

Hey there! I’m Richard K. Igboko from Interesting VoIP, and today, I want to talk about something that’s changing the way businesses communicate: Nextiva.

You’ve probably heard about Nextiva’s business phone service, but what’s the buzz all about? Well, it’s a game-changer for businesses looking to streamline their communication.

With Nextiva’s VoIP and cloud PBX, companies are kissing goodbye to the old days of clunky phone systems and hello to smooth, efficient calls and features that just make sense.

Unlimited Calls in North America
Unlimited Calling in North America

It isn’t just about making calls; it’s about connecting teams, impressing customers, and doing it all without breaking a sweat — or the bank.

Their VoIP service is like having a Swiss Army knife for your communication needs. You can transfer calls, set up conference calls, and even get voicemails transcribed to text.

And the cloud PBX? It’s the backbone, making sure your calls are crystal clear, no matter where you or your team are dialing in from.


Understanding Nextiva Unlimited Calling Plans

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How to Make Unlimited Calls in North America

Now, let’s dive into the heart of Nextiva’s offerings — the unlimited calling plans. When they say “unlimited,” they mean it.

I’m talking about picking up the phone and calling a client in Los Angeles, a supplier in Toronto, or your branch office in Cancun, all without a second thought about extra charges.

You see, with Nextiva, the U.S., Canada, and Mexico are your calling playground.

What sets Nextiva apart, you ask? It’s the simplicity. Their North American calling plan is like having an all-you-can-eat buffet.

You pay one price and get to indulge in all the calling you want. And for businesses with eyes on international markets, Nextiva’s got your back too. Their international calling plans are competitive, offering rates that make global expansion less of a financial stretch.

So, whether you’re a startup or a seasoned enterprise, Nextiva’s got a plan that’ll fit like a glove.

Stay with me, and I’ll walk you through how to make the most out of these plans, troubleshoot like a pro, and save some cash while you’re at it. Ready to jump on the bandwagon? Let’s go!


Key Features of Nextiva North America Calling Plan

Let’s peel back the layers and look at the core features that are getting businesses excited.

First off, Nextiva’s calling features are something to write home about. We’re talking advanced call management, which lets you direct your calls with the precision of a seasoned conductor.

Need to flip a call from your desk to your mobile without a hiccup? That’s a walk in the park for Nextiva.

And for those times when you’re juggling tasks, voicemail-to-email functionality means you’ll never miss a beat.


Related: The Ultimate Guide to Voicemail Transcription 


But here’s the real kicker: the Auto Attendant. Imagine having a virtual receptionist who’s always on duty, directing calls to the right department or person without you lifting a finger.

It’s a small business’s dream to look big-league and a large business’s strategy for staying agile.


Now, let’s talk about the advantages of businesses using Nextiva for calls across North America.

We’re in an age where being tethered to a desk is old news. Nextiva gets that. With their VoIP service, your team can be in New York, LA, or chilling in Toronto, and they’ll be connected as if they’re in the next room.

And because Nextiva operates on the cloud, scaling up is as easy as pie. Add lines, numbers, or even whole new departments without needing a tech degree.

Lastly, reliability is the name of the game. In business, every call counts, and Nextiva’s network is designed to make sure you’re heard loud and clear, with a 99.999% uptime. Don’t take my word for it fact check me.

That means no awkward silences or dropped calls when you’re closing that deal or solving a customer’s issue.

In short, Nextiva’s plan isn’t just about unlimited calls; it’s about giving your business the tools to communicate smarter, faster, and more reliably.


Choosing the Best Plan for Unlimited Calling

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Choosing the right Nextiva plan for unlimited calling is like finding the perfect pair of shoes; it needs to fit just right.

Nextiva has designed its plans with different business sizes and needs in mind, so let’s walk through what’s on offer.

Now, you might be thinking, “What’s the best plan for me?” Here’s the thing: it depends on what your business is all about.

Are you a solo act, a small team, or a large enterprise? Nextiva’s plans are tailored to match your needs.

Nextiva offer the Essential plans (which is great for Easy, quick start up). It has almost if not all communication features a startup business needs. It cost around $18.95/user/month with a team size of 20-99.

For most businesses, the Professional plan hits the sweet spot. It’s come with features like unlimited calling, online faxing, and even a mobile app, so you can take your business calls on the go.

But maybe you’re growing fast and you need a bit more. That’s where the Enterprise plan comes in. It’s got everything from the Professional plan plus a few extra perks like call recording and voicemail transcription to keep you on top of your game. This plan cost about $32.95/user/mo.

And for those of you leading a bustling enterprise, you can always contact them to discuss a customized plan that suits your business needs.


Related: The Ultimate Guide to Nextiva Plans and Pricing 


Let’s talk numbers, though, because pricing is always a hot topic. Nextiva’s pricing tiers are set up so you know exactly what you’re getting into—no surprises.

As of the time of writing this article, prices start with the Essential plan $18.95/user/mo, which is great for startups and small businesses looking for a robust VoIP solution without the frills.

We have created a comprehensive review of Nextiva plans and pricing, including a guide on how to choose the right plan for your business. You can find the review here. Do check it out!


The beauty of Nextiva’s pricing is its scalability. You can start small and upgrade as you grow, ensuring that you’re only paying for what you need, when you need it.

And if you’re looking to save some cash, I recommend you keep an eye out for annual payment options. It  can shave a bit off your bill.


Expert Advice: The best plan for unlimited calling is the one that aligns with your current business demands and future aspirations. If you’re still on the fence, don’t sweat it. Contact the sales team and they’re pretty good at guiding you to the right choice. And hey, that’s what I’m here for too, so let’s keep this conversation going!


Activating Your Unlimited Calling Plan

Unlimited calls in North America
How to make unlimited calls in North America

If you’ve decided to jump on the Nextiva bandwagon and are ready to activate your unlimited calling plan, I’m here to guide you through the process.

Follow these steps and you’ll be up and running in no time:

  1. Choose Your Plan: First things first, pick the plan that fits your business like a glove. Whether it’s Professional, Enterprise, or Essential, make sure it’s got what you need.
  2. Sign Up: Head over to Nextiva’s website or give their sales team a ring at (800) 799-0600. They’ll walk you through the signup process and get your account details squared away.
  3. Onboarding: Once you’re signed up, you’ll go through a smooth onboarding process. Nextiva’s team will be there to help you every step of the way, setting up your account and ensuring you understand how to use your new system. There are also a lot of resources to assist you get started.
  4. Configure Your System: Now, it’s time to set up your phone system. You’ll need to configure your call routing, auto attendant, and any call management features you plan to use. Don’t worry; Nextiva’s interface is user-friendly, and their support team is always on standby to help.
  5. Install the App: If you’re planning to use Nextiva on the go, download the NextivaONE App on your smartphone, tablet, or computer. Log in with the credentials you set up during onboarding.
  6. Test Your Setup: Before you go live, do a test run. Make a few calls, set up a mock meeting, or run through your auto attendant flow to make sure everything is smooth sailing.
  7. Go Live: Once you’re confident everything is set up correctly, it’s time to go live. Start making those unlimited calls across North America, and enjoy the freedom and flexibility your new VoIP system offers.
  8. Training: Take advantage of Nextiva’s training resources to get your team up to speed. They offer webinars, how-to articles, and customer support to make sure you’re getting the most out of your plan.


Remember, activating your plan is just the beginning. The real magic happens as you start to integrate Nextiva into your day-to-day operations and begin to see the difference it makes in your communications.

And if you hit any issue along the way, Nextiva’s customer service is top-notch—don’t hesitate to reach out to them. (800) 285-7995.

Importance of Reliable Communications in Business Continuity

Making Unlimited Calls with Nextiva

So, you’re all set up with your Nextiva plan and ready to dive into the world of unlimited calling.

Let’s talk about how you can start connecting without limits.

How to Make Unlimited Calls with Nextiva:

  • Using Your Desk Phone: If you’ve got a Nextiva-compatible desk phone, it’s as simple as dialing the number and hitting ‘call.’
  • Nextiva App: Whether you’re on your computer, tablet, or smartphone, the NextivaONE App is your go-to. Log in, dial, and you’re connected.
  • Nextiva Portal: Manage calls through the Nextiva Voice portal online. It’s perfect for those who love having everything at their fingertips on a desktop.


Remember, unlimited calling with Nextiva isn’t just about making calls; it’s about making connections. You’re looking to build relationships, and seamless communication is key to that.

How to Use Nextiva to Improve Your Customer Service

Utilizing Nextiva VoIP and Cloud PBX for Seamless Calling:


  • Call Management: Use features like call forwarding, call queues, and group ringing to manage incoming calls efficiently.
  • Auto Attendant: Set up an auto attendant to ensure callers are directed to the right person or department without delay.
  • Mobility: With Nextiva’s VoIP, you’re not tied down. Make and receive calls anywhere you have an internet connection.

Saving Money on International Calls with Nextiva

As we all know, making International Calls can be very expensive, posing an even greater challenge for small businesses that are struggling financially. But with VoIP, the narrative has changed.

  Nextiva’s got you covered with some smart ways to save on those international calls.

Tips on How to Save Money on International Calling with Nextiva:

  • Pay-As-You-Go Rates: With Nextiva, you can benefit from competitive international rates, so you only pay for what you use.
  • International Calling Plans: If you’re a heavy international caller, look into Nextiva’s international plans that offer even lower rates to certain countries.
  • VoIP Advantages: By using Nextiva’s VoIP for international calls, you’re already cutting costs compared to traditional phone lines.


Pro tip: always check the latest rates and plans on Nextiva’s website or talk to their sales team. They often have deals that can make international calling more affordable for your business. And don’t tell anyone I revealed this to you. It’s a secret! 🤫


With Nextiva, you’re not just cutting costs; you’re also getting a service that scales with you as you grow. Whether it’s across the street or the globe, Nextiva keeps you connected without costing the earth. Keep these tips in your back pocket, and you’ll be calling smart, not just far.


Troubleshooting Common Nextiva Calling Problems

Even the best systems have their off days but don’t worry, most issues have straightforward fixes.

Let’s troubleshoot some common problems so you can get back to business as usual.

Audio Issues (Choppy Audio, Delays, Echoes):

  • Check Your Internet Connection: VoIP quality is heavily dependent on your internet bandwidth(requiring a minimum of 100 kbps/line). Make sure your connection is stable and fast enough to handle VoIP calls.
  • Test Your Hardware: Sometimes the problem could be with your headset, phone, or microphone. Try using a different device to see if the issue persists.
  • VoIP Configuration: Ensure your VoIP settings are optimized for your network. Sometimes, adjusting your bandwidth settings can improve call quality.

Call Dropping or Inability to Connect Calls:

  • Examine Network Equipment: Issues with routers or modems can lead to dropped calls. Reboot your equipment and see if that helps.
  • Firewall Settings: Check your firewall settings to ensure it’s not blocking or limiting your VoIP traffic.
  • Nextiva’s Status: Occasionally, the issue might be on Nextiva’s end. Check their status page to see if there are any known service outages. Although it’s rare for Nextiva’s services to be down, they pride themselves on guaranteeing a 99.999% service uptime.

Problems with Features (Voicemail, Auto Attendant, etc.):

  • Configuration Check: Double-check your settings in the Nextiva Voice Portal to ensure everything is configured correctly.
  • Update Software: If you’re using the NextivaONE App, make sure it’s updated to the latest version.
  • Reset Features: Sometimes turning a feature off and on again in the portal can resolve glitches.

Issues with Nextiva App:

  • Reinstall the App: Uninstall and reinstall the app to clear any temporary glitches.
  • Operating System Compatibility: Ensure your device’s operating system is compatible with the version of the Nextiva App you’re using.
  • User Credentials: Verify that you’re using the correct login credentials and that your account is active.

If you’ve gone through these steps and still find yourself at a dead end, Nextiva’s customer support team is a lifeline. They’re known for their responsiveness and expertise, so don’t hesitate to reach out.



Frequently Asked Questions (FAQs)

I know when you’re navigating the world of unlimited calls with Nextiva, questions pop up.

Let’s tackle some common queries you might have about what “unlimited” really means, and some other aspects of VoIP calling.

Is there a limit to unlimited VoIP calls with Nextiva?

When you hear “unlimited VoIP calls,” think of it as an all-you-can-eat buffet but for your business calls. Nextiva offers you a flat rate plan where you can call anywhere in the U.S., Canada, and Puerto Rico without worrying about your minutes.

You just pay your monthly plan fee, plus taxes, and you’re set to dial as much as you need to keep your business thriving.

Does Nextiva charge for long-distance calls?

In the Nextiva world, the term “long-distance” mostly applies to international calls. Calls within the U.S., Canada, and Puerto Rico are part of your unlimited plan. If you need to call beyond these areas, Nextiva has you covered with per-minute rates. It’s a good idea to peek at their international rates for the specifics of each country you plan to call.

Is calling a cell phone considered a long-distance call?

This is a great question. With Nextiva, it doesn’t matter if you’re calling a landline or a cell phone; the rules are the same. As long as that cell phone is within the U.S., Canada, or Puerto Rico, it’s included in your unlimited plan. If that cell phone is overseas, then it’s considered international, and per-minute rates will apply.


Remember, with a robust internet phone service like Nextiva’s, you’re no longer bound by the old rules of long-distance calling.

And with features like a free calling app, your business can stay connected effortlessly, whether you’re reaching out to a local supplier or a global partner. Keep these insights in mind, and you’ll make the most out of your Nextiva experience.


Conclusion: How to Make Unlimited Calls in North America

Unlimited calls in North America
How to make unlimited calls in North America

So, what’s the big picture for businesses in North America?

Nextiva is more than just a calling plan; it’s a complete communication solution tailored for businesses looking for growth without the growing pains.

With their unlimited calling, you’re not counting minutes or worrying about state lines. Whether it’s calls to Canada, a conference with a team in Mexico, or daily check-ins across the U.S., it’s all covered under one flat rate.


Read Also: How to Get a Free Toll-free Number 


The real beauty of Nextiva’s service lies in its simplicity and scalability. You get a host of VoIP features that enhance your business communication, backed by the reliability of Nextiva’s cloud PBX.

It’s a package designed to grow with you, offering flexibility, mobility, and cost-efficiency.


In conclusion, if you’re looking to optimize your business communication, Nextiva’s services are worth considering.

They bring you the power to connect freely and the tools to manage those connections effectively, all while keeping an eye on the bottom line.

With Nextiva, you’re not just staying in touch; you’re staying ahead. Here’s to making every call count! Sign up for Nextiva today!

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