Guide to Phone Number Pricing in JustCall [2024]

Understanding the pricing structure of phone numbers in JustCall is crucial for businesses aiming to manage their communication costs effectively. Knowing how much different types of phone numbers cost, and how these costs integrate with your subscription plan, can significantly impact your budget and operational efficiency.

In this guide, I will break down the various types of phone numbers available through JustCall, the factors that influence their pricing, and how this pricing aligns with your subscription plan. This detailed overview will help you make informed decisions, ensuring you get the best value while maintaining seamless communication for your business. Let’s dive in and explore the intricacies of JustCall’s phone number pricing.

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Types of Phone Numbers

JustCall offers a variety of phone numbers to suit different business needs. Here’s a breakdown of the different types you can choose from:

  1. Local Phone Number: These numbers are associated with specific geographic areas. They can be either Voice & SMS or Voice only. Local numbers help businesses establish a local presence in different regions.
  2. Mobile Number: Mobile numbers are versatile and can be used for SMS only or both Voice & SMS. These numbers are ideal for businesses that rely heavily on text communication with their customers.
  3. Toll-Free Number: Toll-free numbers allow customers to call your business at no cost to them. These numbers are perfect for customer service lines and can enhance your business’s accessibility and customer service experience.
  4. National Number: National numbers aren’t tied to a specific locality within a country. They are useful for businesses looking to establish a presence across an entire country without being associated with any particular region.

Factors Influencing Pricing

Several factors influence the pricing of phone numbers on JustCall. Understanding these can help you plan your communication strategy and budget effectively:

  1. Type of Phone Number: Different types of phone numbers (local, mobile, national, toll-free) come with varying costs. Generally, local numbers are the most affordable, while toll-free and mobile numbers can be more expensive.
  2. Procurement Method: Phone numbers that can be directly procured from your JustCall dashboard are usually cheaper. However, some numbers, especially those with specific requirements, may need to be manually procured, which can increase the cost.
  3. Country: The cost of phone numbers varies by country. Numbers in some regions may be more expensive due to higher telecom costs or regulatory fees.


Examples of Phone Number Procurement

Understanding how to procure phone numbers on JustCall can be crucial for your business planning. Here are a few examples to illustrate the process:

  • UK, US, and Canada: If your business operates in these countries, you can easily procure both local and toll-free numbers directly from your JustCall dashboard. This convenience simplifies the process of setting up new lines as your business grows.
  • Australia: For businesses in Australia, local numbers (with voice-only capabilities) are available for direct procurement from the dashboard. However, if you need a mobile number with both voice and SMS capabilities, you will need to go through a manual procurement process. This additional step ensures that you get the right type of number tailored to your specific needs.

Phone Number Pricing & Free Local Number Per User Rule

JustCall’s pricing structure for phone numbers is designed to be straightforward and scalable with your business needs. Here’s how it works:

  1. Free Local Phone Number Per User: Each JustCall pricing plan includes one free local phone number per user. For example, if you have a team of 20 on the Teams Plan, you can add up to 20 local numbers at no extra cost. This benefit helps keep your initial costs low while ensuring your team is fully equipped with the necessary phone lines.
  2. Cost for Additional Phone Numbers: Once you exceed the free local phone number quota, any additional numbers will incur a cost. Typically, most local phone numbers on JustCall cost between $6 to $10 per month. However, the prices can be higher for numbers in certain regions due to local telecom regulations and fees.
  3. Non-Local and Manually Procured Numbers: Numbers that are not available for direct procurement from the JustCall dashboard, such as certain mobile, toll-free, or national numbers, will also incur additional charges. These costs are typically higher and reflect the extra effort involved in manual procurement.

Illustrative Example:

    • Suppose you have a 5-member team on JustCall. Each member is entitled to one free local phone number, totaling five free numbers.
    • If you decide to add three more local numbers, these would be charged at $6 each per month.
    • Additionally, if you require a mobile number in a region where it needs to be manually procured, this could cost around $10 per month.
    • So, your monthly costs would include the subscription plan for five users plus the charges for the three additional local numbers and the manually procured mobile number.

Understanding these pricing details ensures that you can budget accurately and leverage JustCall’s features effectively to support your business communication needs.


Billing for New Phone Numbers

Understanding the billing process for adding new phone numbers is crucial to managing your JustCall account effectively. Here’s how it works:

Billing for Numbers Outside the Free Quota: When you add an extra phone number that exceeds your free local phone number quota, or if you add a special phone number (such as a toll-free or manually procured number), the cost of these numbers is added to your upcoming invoice rather than being charged immediately.

Example Scenario:

    • Imagine you have a team of 4 on JustCall, each entitled to one free local phone number. This gives you four local numbers at no extra cost.
    • You decide to add two more local numbers, costing $6 each per month, and a manually procured mobile number at $10 per month.
    • If your billing cycle is on the 1st of every month and you add these new numbers on the 15th, your bill on the 1st of the next month will include the cost of the additional numbers from the 15th onwards.
    • Therefore, your invoice will reflect the subscription plan for four users plus the prorated cost of the two additional local numbers and the manually procured mobile number for the period they were active.

By clearly understanding this billing structure, you can better manage your JustCall expenses and plan for any additional costs.


Read also: Steps to Add Credits to Your JustCall Account


Phone Number Pricing in JustCall

Support and Queries

For any further questions or assistance regarding phone number pricing or any other JustCall features, you can reach out to their support team. They are always here to help you make the most out of JustCall and ensure smooth communication operations for your business. You can contact them by:

Conclusion:Phone Number Pricing in JustCall

In this guide, we’ve covered the various types of phone numbers available through JustCall, the factors influencing their pricing, and the process of procuring and billing these numbers. By understanding these details, you can effectively manage your communication setup and leverage JustCall’s features to enhance your business operations. Don’t hesitate to enable these capabilities to ensure efficient and seamless communication for your team. For any queries or further assistance, their support team is just a click away.


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